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Cisco SMARTnet Frequently Asked Questions (FAQ)

Cisco SMARTnet Shop offers customized solutions for your business needs. Call (888) 233-6471 to speak with a Cisco Sales Expert (CSE) who will review your requirements.

What does Cisco SMARTnet provide? Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability

What does Cisco Smart Call Home offer? Secure, reliable data transport.

What is a benefit that Cisco SMARTnet provides? Software Upgrades - With a SMARTnet contract, you are entitled to download and legally install upgrades to the operating system of your Cisco devices. You can obtain advice and guidance in doing this from the TAC.

What does SMARTnet provide over the standard Cisco Warranties? SMARTnet provides the following features over the standard Cisco Warranties: Minor and major releases for operating system software upon request, Cisco.com password access (where available) for Tech Tips and configuration information, TAC Support with higher priority; warranty customers are limited to Priority 4 (P4); no TAC support on 1-year warranty, 24 x 7 access to TAC engineers, Advance replacement of parts by the next business day or earlier depending on SMARTnet plan. Warranty parts replacement can take from 5-10 business days, and Optional on-site field engineer for parts replacement and installation.

What are the benefits of Cisco SMARTnet? You experience the benefits of greater network availability while reducing operating costs. Cisco SMARTnet Service is an award-winning technical support service that gives your IT staff direct, anytime access to Technical Assistance Center (TAC) engineers and Cisco.com resources. You receive the fast, expert response and the dedicated accountability you require to resolve critical network issues.

What type of access to Cisco does Cisco SMARTnet provide? From common network issues to complex network problems, Cisco SMARTnet provides you with immediate access to vital information and assistance when you need it such as Rapid problem resolution with around-the-clock, global access to the Cisco Technical Assistance Center, Registered access to cisco.com for powerful online tools and information, Next-business-day advance hardware replacement (additional replacement options, some as fast as two hours, are also available), Ongoing system software updates that enable you to evolve your network to meet ever-changing business needs and increase the return on your hardware investment, and Cisco operating system software support to extend the life of your Cisco devices with improved security, increased performance, bandwidth management, new protocol support and greater interoperability.